Feedback & Complaints

We welcome compliments, suggestions, or concerns.

Contact us:

📍 In person
📞 08 8346 2197
✉️ smile@allenbygardensdental.com.au
📬 By post

Helpful details to include:

  • When and what happened
  • Staff involved (if known)
  • How it affected you
  • The outcome you are seeking
  • Your preferred contact method
  • If submitting on behalf of someone else, please confirm you have their consent

All feedback is confidential and will not affect your care.

Response times:

  • Acknowledged within 3 business days
  • Most resolved within 14 days

If unresolved, you may contact:

Health and Community Services Complaints Commissioner
1800 232 007

or

Australian Health Practitioner Regulation Agency
1300 419 495

Patient Testimonials

“Courtney’s cheerful demeanor made my routine dentist visit much more enjoyable. She was professional yet approachable, and I didn’t feel silly for asking any questions I had in mind. It’s been a while since I’d been to a dentist where I feel at ease. I’ll definitely be coming back.”

Lorraine W.

“She gave practical tips that I can easily incorporate into my daily routine to help maintain my oral health. These are small gestures that are incredibly helpful and it shows the passion she has for her work.”

Karen K

“I feel very well looked after here at Allenby Gardens Dental, their staff are friendly and professional. Courtney was gentle and calm throughout the treatment, and she was willing to spend the extra time to sit down with me to answer my questions and concerns. The clinic was tidy and clean, and the other staff were very friendly as well. Overall, I am pleased with their service and I’m just really glad I’ve found this clinic for me.”

Philip M.

“Dr. Courtney (Ching) was fantastic. I brought my son, who is 4 with me, and we were both seen to. She was a natural with him and let him look in my mouth and helped him not to be scared to go to the dentist. I had a procedure done and she was so gentle and precise. I didn’t feel the needle! I’ll be referring to my friends and family.”

Lia K.

“As someone who had previously avoided going to the dentist, I highly recommend going to Allenby Gardens Dental as my experience was very positive. My friend suggested this clinic and I found that the dental assistant and my dentist (Courtney) were tremendously friendly and informative which made me feel completely at ease. Needless to say, I will definitely be returning as a regular.”

Jeff P.

News and Events

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